Posted by: Kristi Shoemaker, Marketing, EcSELL Institute
Sales data is only as good as the person using it. Join us at our next Sales Management Webinar where we explore how to combine people, processes, and technology to deliver higher win rates and better revenue predictability. Stated simply: How Sales Managers need to USE and COMMUNICATE the data from your sales pipeline management system to be a more effective sales coach.
Proven Sales Pipeline Management and Forecasting Best Practices For Sales Managers
|DATE:||Monday, August 23, 2010|
|TIME:||1:00PM Eastern / 12:00PM Central / 10:00AM Pacific|
It's a proven fact that sales analytics technology alone doesn't solve the most pressing issues for sales leadership today, including higher win rates and better forecast accuracy. At the same time, sales analytics continue to play an increasingly critical role in helping sales leaders become more effective and drive more revenue to the bottom line.
In this webinar, Tracey Kaufman, Sr. Director of Customer experience at Cloud9 Analytics, will discuss proven best practices in sales pipeline management and forecasting using a new class of on-demand sales analytics. Cloud9 is on the forefront of combining a structured sales methodology with sales pipeline management applications for enterprises of all sizes. You will learn:
Filled with real-world examples and practical how-to tips and techniques, this sales management webinar will change the way you look at sales pipeline management.
Tracey Kaufman, Senior Director of Customer Experience, Cloud9 Analytics
For the past 20 years, Tracey Kaufman has devoted her career to representing the voice of the customer. With experience at Fortune 500 and startup companies that span the enterprise software, eCommerce and advertising industries, Tracey brings to Cloud9 a proven track record of passion for customer advocacy, as well as a solid foundation on how to leverage CRM tools to drive desired business outcomes.
During the latter part of her seven-year tenure at Siebel as Director of Customer Experience for Siebel CRM OnDemand, Tracey was the first to establish formal customer advocacy and retention programs that increased customer satisfaction by 60% in only 18 months. More recently, Tracey served as Senior Director of Commerce Solutions at GSI Commerce, where she championed enterprise-wide customer advocacy initiatives and elevated Customer Experience to the top of the corporate priority list, resulting in a 38% improvement in customer satisfaction. Tracey holds a BS degree from Union College.
Bill Eckstrom, Founder and President, EcSELL Institute