The Coaching Effect Blog

The Coaching Effect Blog

    Harvard Professor Encourages Support Groups for Managers

    by Kristi Shoemaker / January 2, 2012

    “It’s lonely at the top.” Though perhaps a clichéd sentiment among the top-brass, professional isolation can be a very real problem that can cause senior-level executives serious trouble along the way, said Robert Kaplan, a professor at the Harvard Business School.

    “You don’t have that many people above you … and so therefore many of the decisions you are ruminating over affect all those people below you. And you feel like, ‘Boy, I’d love to talk to them about it, but I don’t think I can,’ ” Kaplan said.

    Instead, Kaplan recommends that bosses take proactive steps to cultivate a support group of professional peers who can provide authentic feedback about decisions and work performance. When leaders have support groups, the top isn’t so lonely anymore, and senior executives can make better-informed business decisions.

    “It’s when you are isolated that you make poor decisions. If I’ve got nobody to talk to and am under a lot of pressure and I have to make a tough decision … I am probably more likely to make a poor one,” Kaplan said.

    The EcSELL Institute is a community for senior level sales managers.  Learn more at http//



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    Kristi Shoemaker

    Kristi Shoemaker

    Kristi is a marketing communications and public relations expert with over 30+ years of experience in a variety of industries. She was an integral part of EcSell's go-to-market strategy and execution from 2008 - 2012. Kristi enjoys taking a holistic approach by integrating all the key marketing disciplines to create synergies that generate maximum results. She is currently the president of KLS Consulting in Lincoln, Nebraska.