The Coaching Effect Blog

Sales Rep Behaviors that Predict Customer Loyalty

Posted by Jaime Davis-Thomas

October 4, 2010

Our Pillar Partner, Brookeside Analytics, has identified sales rep behaviors that predict customer loyalty. These are an extension of the Employee's loyalty predictive index - a study conducted by Harvard at AT&T.

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Topics: sales producer, Best Practice, Customer Service, Leadership & Management, Pillars, Sales Management, partners, Resources for sales managers

How Customer Loyalty Programs and Sales Rep Incentives Aid Sales

Posted by Jaime Davis-Thomas

August 6, 2010

How Customer Loyalty Programs and Sales Rep Incentives Aid Sales Organizations

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Topics: sales producer, compensation recognition rewards, Engagement, Customer Service, goals, sales coaching, partners

10 Golden Rules of Sales Force Productivity

Posted by Jaime Davis-Thomas

June 22, 2010

Ellen Bristol, Bristol Strategy GroupGuest Article by Ellen Bristol, Bristol Strategy Group

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Topics: EcSELL Institute Partner, Planning, Customer Service, sales analytics & performance tracking, sales rep peformance, Pillars, Sales Management, sales performance, 6 Pillars of Sales Productivity, time management, sales methodology & sales skills development

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