Sales Coaching Blog

Sales Rep Behaviors that Predict Customer Loyalty

Posted by Jaime Davis-Thomas

October 4, 2010

Our Pillar Partner, Brookeside Analytics, has identified sales rep behaviors that predict customer loyalty. These are an extension of the Employee's loyalty predictive index - a study conducted by Harvard at AT&T.

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Topics: Pillars, Leadership & Management, Sales Management, Best Practice, Customer Service, partners, Resources for sales managers, sales producer

How Customer Loyalty Programs and Sales Rep Incentives Aid Sales

Posted by Jaime Davis-Thomas

August 6, 2010

How Customer Loyalty Programs and Sales Rep Incentives Aid Sales Organizations

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Topics: Customer Service, Engagement, compensation recognition rewards, goals, partners, sales producer, sales coaching

10 Golden Rules of Sales Force Productivity

Posted by Jaime Davis-Thomas

June 22, 2010

Ellen Bristol, Bristol Strategy GroupGuest Article by Ellen Bristol, Bristol Strategy Group

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Topics: Pillars, Planning, Sales Management, Customer Service, sales methodology & sales skills development, sales analytics & performance tracking, sales performance, sales rep peformance, EcSELL Institute Partner, time management, 6 Pillars of Sales Productivity

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