The Coaching Effect Blog

Sales Leaders: Stop Using Dirty Words

Posted by Will Kloefkorn

May 19, 2016

Regardless of the subject or topic, I am the type of person who is almost impossible to offend. Insult my family, doesn’t bother me because that is a reflection of you more than them. Make fun of the Nebraska football team, it stings, but we deserve it. Disagree with my opinions or beliefs, good that makes for a more interesting conversation.

I don’t get offended and this is a good thing because not a day goes by where I don’t get on the phone with multiple senior sales leaders only to hear them repeatedly utter some dirty, dirty, dirty words. To be clear, they are not spouting off your traditional four-letter obscenities, which is too bad because those words would be a lot more entertaining, and a lot less damaging to their sales department’s on-going growth. So what are they saying? See if you can identify with any of the following when talking about your front-line sales leader’s effectiveness:

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Topics: sales coaching, sales leadership best practices, Frontline sales leaders

Frontline Sales Leaders: Take a Lesson From Chick-fil-A

Posted by Anna Schott

March 7, 2016

It’s a dead giveaway. Wandering eyes, disengagement and poor multitasking skills. Sales people are not oblivious when their manager, or “coach” as we call the role, is paying more attention to what’s going on with their smartphone than anything else right in front of them.

We’ve all encountered this rude habit maybe with a friend or family member. Maybe we’re out to eat or catching up over coffee when the other person is glancing at his or her phone every other couple minutes or worse, actually responding to a text or email while nonchalantly acting like him or her is still “fully” engaged with what’s going on.

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Topics: one on one meetings, sales coaching, Effective 1:1's, Frontline sales leaders

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