“The Times They Are a-Changin’” Bob Dylan wrote in 1964.
For sales management, this is a great thing. On more than one occasion in the past month I have heard Senior Sale Executives have an epiphany. Yes, when you have been involved in phone sales for more than a decade you can hear an epiphany. This particular one sounded like a gasp you take at the end of a long day, mixed with a stout punch to the gut. The light bulb has come on!